joliph Casino Privacy Policy

1. Introduction

joliph Casino ("joliph," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with the joliph platform, including registered players, visitors to the joliph website, and applicants for joliph services. This Privacy Policy ("Policy") describes how joliph collects, uses, discloses, stores, and protects personal data in connection with the operation of the joliph online gaming platform.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC"). By registering a joliph account or using the joliph platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with joliph's Terms and Conditions, which govern your use of the joliph platform generally.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, joliph Casino is the personal information controller in respect of the personal data collected through the joliph platform. joliph has appointed a Data Privacy Officer ("DPO") who is responsible for overseeing compliance with this Policy and with applicable data privacy laws.

You may contact joliph's Data Privacy Officer at any time with questions, concerns, or requests relating to your personal data. Contact details for the DPO are provided in Section 13 of this Policy.

3. Data We Collect

joliph collects personal data from you in the following categories:

3.1 Registration and account data. When you register a joliph account, we collect your full legal name, date of birth, email address, Philippine mobile number, and a password (stored in hashed form). You may also provide a preferred username and profile picture.

3.2 Identity verification (KYC) data. To comply with Philippine gaming regulations and anti-money laundering requirements, joliph collects copies of government-issued photo identification (e.g., passport, driver's license, PhilSys national ID, SSS/UMID card), proof of address documents, and, where required, selfie photographs for liveness verification.

3.3 Financial data. joliph collects information about your deposit and withdrawal transactions, including payment method details (e.g., GCash-registered mobile number, PayMaya account reference, bank account details for bank transfer), transaction amounts in Philippine Peso (PHP), and transaction timestamps. joliph does not store full debit card numbers; card data is tokenized by our payment processing partners.

3.4 Gaming activity data. joliph records your game history, bet amounts, win/loss outcomes, session durations, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).

3.5 Technical and device data. When you access the joliph platform, we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimization.

3.6 Communications data. If you contact joliph's customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments you provide.

3.7 Marketing preferences. We record your opt-in or opt-out status for promotional communications, including email newsletters and SMS notifications.

4. How We Use Your Data

joliph uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your joliph account, including processing deposits and withdrawals, crediting winnings, and applying responsible gaming tools.
• Identity verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering laws, and to prevent fraud and unauthorized account access.
• Service delivery: To provide you with access to joliph's games, promotions, and customer support services.
• Regulatory compliance: To comply with joliph's obligations under applicable Philippine laws and regulations, including gaming regulations, anti-money laundering requirements, and tax reporting obligations.
• Security and fraud prevention: To monitor for suspicious activity, detect and prevent fraud, money laundering, and other prohibited conduct, and to protect the integrity of the joliph platform.
• Platform improvement: To analyze usage patterns, diagnose technical issues, and improve the performance, features, and user experience of the joliph platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about joliph, where you have opted in to receive such communications.
• Responsible gaming: To monitor gaming behavior for indicators of problem gambling and to administer responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion.
• Dispute resolution: To investigate and resolve complaints, disputes, and legal claims involving your joliph account.

5. Legal Bases for Processing

joliph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary for the performance of the contract between you and joliph (i.e., the Terms and Conditions), including account management, game delivery, and payment processing.
• Legal obligation: Processing is necessary for joliph to comply with its legal obligations under Philippine gaming regulations, anti-money laundering laws, and tax laws.
• Legitimate interests: Processing is necessary for joliph's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform improvement, provided that such interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential cookies, joliph relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

joliph does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. joliph may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the minimum personal data necessary to process your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party identity verification services that assist joliph in verifying player identity and age in compliance with Philippine gaming regulations.
• Game software providers: Game studios and platform providers whose games are available on joliph may receive anonymized or pseudonymized gaming activity data for game performance and integrity purposes.
• Regulatory authorities: joliph may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law or in response to a lawful order.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by joliph may access personal data to the extent necessary to provide their services, subject to professional confidentiality obligations.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and IT support providers that process data on joliph's behalf under binding data processing agreements.

Any third party that receives personal data from joliph is required to process that data only for the specified purpose and in accordance with joliph's instructions and applicable Philippine data privacy law.

7. Cookies and Tracking Technologies

joliph uses cookies and similar tracking technologies on the joliph platform. Cookies are small text files placed on your device that help joliph recognize you, remember your preferences, and analyze how the platform is used.

joliph uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the joliph platform to function and cannot be disabled. They include session authentication cookies, security tokens, and cookies that remember your responsible gaming settings.
• Performance and analytics cookies: These cookies collect anonymized information about how players use the joliph platform, such as which pages are visited most frequently and whether error messages are received. This data helps joliph improve the platform.
• Functional cookies: These cookies remember your preferences, such as your preferred language and display settings, to provide a more personalized experience.
• Marketing cookies: With your consent, joliph may use cookies to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time via the cookie preference center accessible from the joliph platform footer.

You can control cookies through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the joliph platform.

8. Data Security

joliph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the joliph platform;
• AES-256 encryption for personal data stored at rest;
• bcrypt hashing for all stored passwords;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• 24/7 security monitoring and intrusion detection systems;
• Staff training on data privacy and information security.

Despite these measures, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, joliph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular 16-03.

9. Data Retention

joliph retains personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your joliph account and for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLC reporting requirements.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preference records: Retained for the duration of your joliph account and for one (1) year after account closure.

When personal data is no longer required, joliph will securely delete or anonymize it in accordance with its data retention and disposal procedures.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by joliph:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data joliph holds about you, together with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your joliph account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to joliph's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on joliph's legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that joliph has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact joliph's Data Privacy Officer using the contact details in Section 13. joliph will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Children's Privacy

The joliph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. joliph does not knowingly collect personal data from individuals under the age of 21. If joliph becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered a joliph account or provided personal data to joliph, please contact joliph's Data Privacy Officer immediately using the contact details in Section 13 so that appropriate action can be taken.

12. Changes to This Policy

joliph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When material changes are made to this Policy, joliph will notify registered players by email to their registered address and by a prominent notice on the joliph platform at least seven (7) days before the changes take effect.

The date of the most recent revision is indicated at the top of this Policy. Your continued use of the joliph platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree to the revised Policy, you must stop using the joliph platform and may request closure of your account.

We encourage you to review this Policy periodically to stay informed about how joliph protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by joliph, please contact our Data Privacy Officer:

• Data Privacy Officer: joliph Casino DPO
• Email: [email protected]
• Live chat: Available on the joliph platform, 8:00 AM – 12:00 AM PHT, seven days a week

For complaints that cannot be resolved directly with joliph, you may lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC)
• Address: 3rd Floor, Core G, GSIS Headquarters, Financial Center, Roxas Boulevard, Pasay City, Metro Manila
• Website: privacy.gov.ph (do not visit external links — please search independently)

joliph aims to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within fifteen (15) business days.